๐ Privacy Policy
Last updated: 8 September 2026 ยท careguidancehub.com
At CareGuidanceHub ("we", "our", "us"), accessible from careguidancehub.com, we handle information about you โ and sometimes the people you care for โ with special care. This Privacy Policy explains what we collect, how we use it, and the control you have.
1. Information we collect
- Account information โ your name, email address and password (stored securely) when you join.
- Care profile (optional) โ who you care for and topics you follow, to personalise guides.
- Care Plan Finder answers โ processed in your browser only. They are never sent to our servers, stored, or linked to you.
- Usage data โ pages visited and interactions, used to improve the service.
- Cookies โ small files that keep you logged in and remember preferences. You can disable cookies in your browser, though some features may stop working.
2. How we use your information
- To create and manage your membership.
- To send The Steady Companion and guides you opted into.
- To improve our library and tools.
- To comply with legal obligations.
We never sell your personal data โ and we never share care-related details with advertisers. Ever.
3. Special care for sensitive information
- Health or care details you choose to share with us are treated as sensitive and access is strictly limited.
- We will never ask you to submit patient records, diagnoses or ID documents through this website or email.
- Community features, where available, are opt-in โ nothing is published about the person you care for without your explicit action.
4. Email communications & unsubscribe
Every marketing email we send contains a one-click unsubscribe link. You can also unsubscribe directly on our Unsubscribe page at any time. Transactional emails (e.g. password resets) may still be sent while your account is active.
5. Data retention & security
We retain your data only as long as your account is active or as required by law. Data is transmitted over HTTPS and stored with industry-standard safeguards.
6. Your rights
- Access, correct or delete your personal data.
- Withdraw consent for marketing emails at any time.
- Request a copy of your data by contacting us.
7. Children's privacy
Our service is not directed at children under 13, and we do not knowingly collect their data.
8. Changes to this policy
We may update this policy occasionally. Significant changes will be announced on this page with a revised "last updated" date.
9. Contact us
Questions about this policy? Email us at privacy@careguidancehub.com or use our contact page.